Contact Summitville Water Restoration

What should Summitville homeowners do in the first hour after a leak?

Safety comes first and stopping the water comes second. Everything after that can wait for the crew, so call as soon as the water is under control.

• Stay out of standing water that's touching outlets or extension cords, and keep kids and pets out of that room.
• If the water heater is leaking, close the cold water valve on top of the tank. For a burst pipe, go straight to the main shutoff in the basement.
• Check the sump pump's breaker if the pit is overflowing, and if you have a battery backup, make sure it kicked on.
• A pipe that burst in the cold can keep leaking as it thaws. Close the main valve first, then open a faucet to drain the line.
• If the water is rising from outside, don't try to hold it back with towels. Move what you can to higher ground, and call when it's safe to talk.
• Move rugs and electronics off the wet floor, and set squares of foil or plastic under furniture legs so the finish doesn't stain the carpet.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What details help the crew show up ready in Summitville?

A few details on the first call help the crew plan the visit before they leave.

• What started it, if you know, like a burst pipe or rain coming in.
• If the backup started during a storm, which points to the sewer line more than the plumbing inside.
• Whether the water is only in the basement or has come up to the main floor.
• When it started, even if it's a guess.
• Roughly when the house was built. Much of Summitville went up in the 1940s to 1980s, and the age points the crew toward likely trouble spots.
• Whether the power to the wet area is on or off.
• A good callback number, in case the call drops.

Short answers are enough, since the crew will look at everything again in person.

What happens on site after you call?

When the crew walks in, they look for where the water started and make sure it can't keep coming.

Water usually reaches farther than the wet spot you can see. The crew traces it with meters and takes the damage photos that go into your photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

We document the damage with a photo report and walk you through what we found, so you can decide with your insurance company.

Sewage backups add a cleaning and disinfecting step, and the crew will tell you which soaked materials can be cleaned and which have to come out.

After extraction, drying equipment runs until the moisture readings say the job is done, with the crew checking in between.

What's worth knowing about water damage in Summitville homes?

Summitville has homes from the 1940s to 1980s, so the plumbing varies a lot from street to street. Tell us roughly when yours was built. Many Summitville streets have two story and ranch homes. Most homes here have basements, which is where water usually collects first, whether it's from a pipe or from the ground. If your house has its original cast iron sewer line, a slow drain or a gurgling toilet can be an early warning. If you live close to Mud Creek, high water can find its way in through foundation walls or window wells. Tell the person who answers what you know, and the crew will take it from there.

Where does the Summitville number take calls from?

The Summitville crew covers these neighborhoods:

• Main Street Corridor · homes from the 1880s to 1930s, basements are common
• Mill Street District · most with basements
• Washington Street / Clinton Street Residential Block · built mostly in the 1940s to 1980s, basements are common
• North Main Street / Howard Street Area · basements are common
• Broadway Street / Summit Street Area · much of it from the 1960s, basements are common

This number also takes calls from nearby Fairmount, Alexandria, Gaston, Jonesboro, Gas City, Frankton, Elwood and Upland. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. For details on the work itself, see our page on water damage restoration and basement flooding.

What do Summitville homeowners ask before they call?